Friday, September 28, 2001
So this is my terminal. When a call gets routed in, it gives me a brief overview of the product or service, the opening sections of the autoscript, an iconic list of the skills required for dealing with the call (although, of course, it checks my personal profile before routing anything to me, so it won't ever be anything I can't cope with), and the current rollover count.

Kevan is seeing the future, and it works to win. Top stuff on the UpsideClone.

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